Bilingual Technical Support Agent

Job Summary

A company is looking for an End User Support (Spanish and English) professional.

Key Responsibilities

• Provide technical support for hardware, software, and networking issues via email and phone
• Diagnose problems and offer resolutions for technical and service issues
• Monitor and track issues to ensure accurate resolution and maintain customer satisfaction

Required Qualifications

• 6+ months of experience in troubleshooting technology
• Bilingual in English and Spanish
• Working knowledge of operating systems such as Windows 7 & 10
• Knowledge of troubleshooting issues related to system configuration and software applications
• Ability to obtain a U.S. Government clearance (U.S. Citizenship required)