Bilingual Technical Support Agent

Job Summary

A company is looking for an Advanced Technical Support Agent - Remote/Bilingual.

Key Responsibilities

• Provide technical support for hardware, software, and networking issues via email and phone
• Diagnose problems and offer resolutions for technical and service inquiries
• Collaborate with team members to enhance customer experience and escalate complex issues as needed

Required Qualifications

• 6+ months of experience in troubleshooting technology
• Bilingual in English and Spanish
• Working knowledge of operating systems such as Windows 7 & 10
• Familiarity with MS Office suite & Skype for Business
• Ability to obtain a U.S. Government clearance (U.S. Citizenship required)