Bilingual Technical Support Agent
Job Summary
Fluent in both English and Spanish, the remote Bilingual Technical Support Agent will provide customer service and support to healthcare providers over the phone, assisting with access to the Provider Portal and resolving inquiries related to claims, eligibility, and payments.
Key responsibilities
- Answer incoming calls from healthcare providers, delivering customer service and technical support in both English and Spanish
- Assist providers with navigating the Provider Portal, including account setup and troubleshooting login issues
- Document customer interactions accurately while adhering to established service, quality, and security procedures
Required qualifications
- Fluency in English and Spanish
- Four or more years of experience in customer service or call center environments
- Proficiency in using computers and navigating multiple systems
- Ability to work in a fast-paced environment and manage multiple tasks effectively
- Experience with healthcare-related inquiries, such as claims and eligibility, is preferred
Complete Job Description
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