Bilingual Technical Support Agent

Job Summary

To support a growing customer base, the full-time Bilingual Technical Support Agent will provide first-line assistance for product inquiries and technical issues in both Spanish and English, ensuring a seamless support experience remotely during standard business hours.

Key responsibilities

• Answer standard product questions and troubleshoot common technical issues using internal tools and approved workflows
• Maintain strong ticket hygiene and internal documentation while ensuring timely follow-through on customer inquiries
• Apply coaching and feedback to enhance product knowledge and communication skills, utilizing AI tools responsibly to improve efficiency

Required qualifications

• Professional working proficiency in both English and Spanish
• Experience in customer service or technical support roles, preferably in hospitality or SaaS environments
• Ability to communicate technical concepts clearly to non-technical users
• Strong follow-through and attention to detail in managing multiple tasks
• Flexibility to adjust work schedule between US and European time zones as needed