Bilingual Technical Support Associate

Job Summary

Fluent in both Spanish and English, the part-time Bilingual Technical Support Associate will provide timely and professional customer support, troubleshoot technical issues, and advocate for customer needs while working remotely.

Key responsibilities

• Engage with customers in both Spanish and English to deliver efficient and detailed service
• Act as an advocate for customers by addressing concerns and reporting areas for improvement
• Assist with troubleshooting and account maintenance, ensuring optimal use of Ring products

Required qualifications

• Fluency in Spanish and English, both written and spoken
• 2+ years of customer service experience
• 1+ years of technical troubleshooting experience
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends and holidays