Bilingual Technical Support Consultant
Job Summary
Fluent in both French and English, the remote Bilingual Technical Support Consultant will provide professional technical support via phone, email, and chat, troubleshoot issues, and collaborate with various departments to enhance customer satisfaction.
Key responsibilities
- Provide technical support and troubleshoot issues for customers through various communication channels
- Document customer interactions and inquiries in D365 while continuously improving support processes
- Collaborate with other departments and escalate complex issues as needed
Required qualifications
- Excellent communication skills in English and French (C1 level or higher for both)
- At least 1 year of experience in a technical customer support role
- Familiarity with CRM systems and basic technical support concepts (APIs, OS, SaaS tools)
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong interpersonal skills and ability to communicate technical information to non-technical customers
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,563 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
