Bilingual Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer - Bilingual English/Spanish - Remote (Mexico).

Key Responsibilities

• Troubleshoot and resolve customer technical inquiries using remote techniques
• Analyze vulnerability scan results and provide actionable insights to customers
• Maintain in-depth knowledge of products and create solution knowledge for reuse

Required Qualifications

• Fluency in English and Spanish
• Bachelor's degree in a technical field or equivalent experience
• 2+ years of professional experience with networking, Linux/Unix, macOS, and Windows administration
• Experience providing technical support to enterprise clients
• Knowledge of computer, network, and application security; familiarity with Nessus is a plus