Bilingual Technical Support Representative

Job Summary

Providing bilingual support to customers, the part-time Bilingual Technical Support Representative will deliver professional general and technical assistance to Spanish and English-speaking clients while troubleshooting device issues and ensuring customer satisfaction in a remote environment.

Key responsibilities

• Engage directly with customers to provide prompt and detailed service regarding their Ring products
• Act as an advocate for customers by addressing concerns and reporting areas for improvement
• Assist with troubleshooting and account maintenance, ensuring devices operate as expected

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, including speaking, writing, and reading
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends, nights, and/or holidays
• Proven ability to identify and troubleshoot issues logically and efficiently