Bilingual Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative (French Speaking).

Key Responsibilities

• Provide technical support via phone, email, and chat in both French and English
• Educate customers on platform features and troubleshoot technical issues
• Communicate with management and developers to enhance product functionality and resolve issues

Required Qualifications

• Business level fluency in both French and English
• Experience in a customer-facing, service-oriented role, preferably in technical support
• Strong aptitude for web, eCommerce, and hosting technologies
• Ability to utilize self-service resources to find solutions
• Flexibility to work various shifts in a 24x7 environment