Bilingual Technical Support Representative

Job Summary

Providing support to both English and Spanish-speaking customers, the full-time Bilingual Technical Support Representative will handle incoming calls, emails, and chat requests while troubleshooting issues and documenting interactions in a remote environment.

Key responsibilities

• Answer incoming calls and provide assistance to customers via phone, email, and chat
• Deliver training and troubleshooting support to resolve customer issues
• Document all interactions in the Call Center database and escalate problems as needed

Required qualifications

• High School diploma; Associate Degree in Information or Computer Science preferred
• Fluency in both English and Spanish (verbal and written)
• Previous call center experience is a plus
• Familiarity with MS Office, database applications, and Windows navigation
• Effective customer service skills and ability to adapt communication style