Bilingual Technical Support Representative

Job Summary

Providing bilingual support to customers, the full-time Bilingual Technical Support Representative will deliver timely and professional assistance in both Spanish and English, focusing on troubleshooting and enhancing customer experience while working remotely.

Key responsibilities

• Engage directly with customers to provide efficient and detailed service, addressing their technical issues
• Act as a customer advocate by reporting concerns and identifying areas for improvement
• Collaborate with other teams to ensure consistent, high-quality support across various customer contact methods

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, with the ability to speak, write, and read proficiently
• Experience with Microsoft Office products and applications
• Flexibility to work various shifts, including weekends and holidays
• Ability to logically and efficiently identify and troubleshoot issues