Bilingual Technical Support Representative

Job Summary

Providing bilingual support to customers, the part-time Bilingual Technical Support Representative will deliver timely and professional assistance in both Spanish and English, focusing on troubleshooting technical issues and enhancing customer experience remotely.

Key responsibilities

• Engage directly with customers to provide prompt and detailed service while advocating for their needs
• Diagnose and resolve complex technical issues related to Ring products and services
• Collaborate with other teams to identify and escalate emerging issues, ensuring consistent support quality

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, including speaking, writing, and reading
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends and holidays
• Proven ability to identify and troubleshoot issues logically and efficiently