Bilingual Technical Support Representative

Job Summary

Providing exceptional support to customers, the full-time Bilingual Technical Support Representative will deliver timely and professional assistance in both Spanish and English, addressing technical issues and enhancing customer experiences while working remotely.

Key responsibilities

• Engage directly with customers to provide prompt and efficient service for their technical inquiries
• Advocate for customers by identifying areas for improvement and communicating trends to leadership
• Assist with troubleshooting and account maintenance across various communication channels, including voice calls and chat

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, with the ability to speak, write, and read proficiently
• Experience with Microsoft Office products and applications
• Willingness to work a flexible schedule, including weekends and holidays
• Ability to logically identify and troubleshoot issues efficiently