Bilingual Technical Support Representative

Job Summary

Providing bilingual support to customers, the part-time hourly Bilingual Technical Customer Support Representative will deliver professional assistance in both Spanish and English, troubleshoot technical issues, and ensure customer satisfaction while working remotely.

Key responsibilities

• Engage directly with customers to provide prompt and efficient service for technical support and account management
• Act as an advocate for customers by identifying issues, communicating trends to leadership, and suggesting improvements
• Handle various customer interactions including chat, email, and voice calls, ensuring consistent and high-quality support

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, including reading and writing
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including nights and weekends
• Proven ability to identify and troubleshoot issues logically and efficiently