Bilingual Technical Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Tue, Jul 15, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Specialist (Tier 3 - Bilingual).

Key Responsibilities

Serve as the escalation point for Tier 2 support on complex technical customer issues
Troubleshoot software bugs, data anomalies, API issues, and performance concerns
Collaborate with Engineering and Product teams to diagnose root causes and document findings

Required Qualifications

Bilingual fluency in English & Spanish
3-5+ years of experience in technical support, preferably in a SaaS or enterprise software environment
Strong troubleshooting skills and technical fluency, including experience reading logs and diagnosing backend issues
Familiarity with APIs, SQL, Python, and related tools
Experience in energy trading, ETRM/CTRM software, or financial systems

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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