Bilingual Technical Support Specialist

Job Summary

Providing timely and professional support, the part-time Bilingual Technical Support Specialist will assist Spanish and English-speaking customers with technical issues, account security, and product troubleshooting in a remote environment.

Key responsibilities

• Engage directly with customers to provide efficient and detailed service
• Act as a customer advocate by addressing concerns and reporting areas for improvement
• Collaborate with other teams to identify and resolve emerging issues while ensuring high-quality support

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, with the ability to speak, write, and read
• Experience with Microsoft Office products and applications
• Flexibility to work various shifts, including weekends and holidays
• Proven ability to troubleshoot issues logically and efficiently