Bilingual Technical Support Specialist

Job Summary

Delivering prompt and professional support, the part-time Bilingual Technical Support Specialist will assist Spanish and English-speaking customers with technical issues, account maintenance, and troubleshooting in a remote setting.

Key responsibilities

• Engage directly with customers to provide efficient and detailed service
• Act as an advocate for customers by addressing concerns and suggesting improvements
• Diagnose and resolve complex technical problems while ensuring a positive customer experience

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, including speaking, writing, and reading
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends and holidays
• Strong troubleshooting skills for identifying and resolving issues efficiently