Bilingual Technical Support Specialist

Job Summary

Providing exceptional customer service, the full-time Bilingual Technical Support Specialist will deliver timely and professional support to both Spanish and English-speaking customers, assisting with device troubleshooting, account management, and ensuring a positive customer experience in a remote environment.

Key responsibilities

• Engage directly with customers to provide efficient and detailed service while resolving their technical issues
• Act as an advocate for customers by addressing concerns and reporting areas for improvement
• Collaborate with other teams to identify and escalate emerging issues, ensuring consistent support across the customer spectrum

Required qualifications

• 2+ years of customer service experience
• Fluency in Spanish, including speaking, writing, and reading
• Experience with Microsoft Office products and applications
• Ability to work a flexible schedule, including weekends and holidays
• Proven ability to identify and troubleshoot issues logically and efficiently