Bilingual Technical Support Specialist

Job Summary

A company in the Information Technology industry is looking for a Bilingual Technical Support Specialist.

Position Responsibilities

• Provide high-quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing
• Troubleshoot, diagnose, and provide merchants with solutions to resolve problems with service, authorization, and credit card processing terminals
• Communicate applicable policies, procedures, and practices to merchants

Required Qualifications

• High school diploma or equivalent
• One to two years of customer service experience
• Bilingual in English/French or English/Spanish strongly preferred
• Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems, and procedures
• Ability to fluently converse in both French and English, both verbally and in written form STRONGLY preferred