Bilingual Telephone Associate

Job Summary

Providing essential support in a remote environment, the full-time Bilingual Telephone Associate will manage inbound and outbound calls, schedule patient appointments, and maintain accurate patient records while ensuring a high level of customer service.

Key responsibilities

• Answer, screen, and direct incoming calls while handling voicemail inquiries
• Book, cancel, and reschedule patient appointments, collecting and updating necessary demographic and insurance information
• Act as a liaison between patients, medical staff, and other departments, processing referrals and performing data entry tasks

Required qualifications

• Bilingual in Spanish is required
• High School Diploma or equivalent
• Healthcare experience is a plus
• Comfort with technology, including phone systems and EHR systems
• Excellent verbal and written skills, with a focus on professional phone etiquette