Bilingual Telephone Interviewer

Job Summary

To support data collection efforts, the part-time Bilingual Telephone Interviewer will conduct surveys, maintain client call files, and provide customer service to various stakeholders while working remotely.

Key responsibilities

• Conduct surveys in accordance with preferred interviewing practices and maintain assigned client call files
• Provide customer service to caregivers and stakeholders regarding data collection and survey administration
• Generate reports and staff the toll-free TAM dedicated phone line while ensuring confidentiality and adherence to HIPAA policies

Required qualifications

• Associate's Degree required
• 1 year of customer service or administrative work experience required
• Bilingual skills in Spanish and English are mandatory
• Demonstrated experience using Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
• Attendance at annual Conflict of Interest training is required