Bilingual Thai Support Specialist
Job Summary
Providing exceptional customer service, the full-time Bilingual Thai Support Specialist will manage inbound and outbound calls, assist with account management and order inquiries, and handle ticketing through a CRM in a remote setting.
Key responsibilities
- Take inbound calls from customers and restaurants, addressing account and order inquiries
- Make outbound calls to follow up on issues and manage incoming tickets generated from email or text
- Document correspondence accurately and perform minor troubleshooting for product or service issues
Required qualifications
- High school diploma or equivalent
- Fluency in English and Thai
- Availability for evening and weekend shifts
- Experience in a call center or food industry is a plus
- Proficiency in operating a computer in a Windows-based environment
Complete Job Description
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