Bilingual Tier 1 Customer Analyst

Job Summary

A company is looking for a Customer Service Analyst (Tier 1) / Bilingual (Spanish) - (Part-time).

Key Responsibilities

• Provide administrative and technical support for the CMS Technical Help Desk
• Resolve incoming support requests and inquiries from customers through various communication mediums
• Adhere to established Help Desk workflows for triage, research, and escalation of support requests

Required Qualifications

• Ability to obtain a U.S. Federal Position of Trust clearance designation
• Bachelor's Degree or 2 years' equivalent experience in a related field
• One or more years of proven experience in an IT service desk and customer service environment
• Must reside in and be able to perform work in the United States
• Must have lived in the United States for 3 of the last 5 years