Bilingual Tier 1 Tech Support

Job Summary

Providing essential technical support, the full-time Bilingual Tier 1 Tech Support Technician will answer inbound calls, troubleshoot customer peripheral issues, and collaborate with the Contact Center team in a fully remote environment, working four 10-hour days each week, including one weekend day.

Key responsibilities

• Provide Tier 1 support to customers in a professional manner
• Troubleshoot and resolve customers' peripheral-related problems through inbound and outbound calls
• Manage the ticketing queue to ensure efficient handling of customer support requests

Required qualifications

• High school diploma or equivalent
• Proficient in English and Spanish with excellent verbal and written communication skills
• Knowledge of computer systems and networks, with the ability to diagnose and resolve hardware and network issues
• Ability to manage time and prioritize multiple projects effectively
• Willingness to solve complex problems and complete projects