Bilingual Tier 1 Tech Support
Job Summary
Fluent in both English and Spanish, the full-time Bilingual Tier 1 Tech Support Technician will provide essential technical support by answering inbound tech support calls, troubleshooting peripheral-related issues, and managing customer support requests in a fully remote environment.
Key responsibilities
- Provide essential Tier 1 support to customers in a professional manner
- Thoroughly troubleshoot, investigate, and resolve customers' peripheral-related problems
- Manage and monitor the ticketing queue to ensure efficient handling of customer support requests
Required qualifications
- High school diploma or equivalent
- Fluency in English and Spanish required
- Proficient knowledge of computer systems and networks
- Ability to manage time and prioritize multiple projects effectively
- Willingness to solve complex problems and see projects through to completion
Complete Job Description
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