Bilingual Tier II Support Specialist

Job Summary

A company is looking for an ACE Account Service Desk Specialist (Tier II - ASD).

Key Responsibilities

• Provide 24x7x365 Tier II support for the ACE Account Service Desk
• Support over 100,000 active users with technical questions and cargo processing system operations
• Maintain user documentation and assist with ACE Portal functionality and account management

Required Qualifications

• High school diploma or equivalent; Associate's degree preferred
• Minimum 2 years of experience in IT help desk or customer support roles
• Knowledge of trade compliance processes or support of web-based portals
• Bilingual (English/Spanish) required
• Sole U.S. citizenship required and ability to pass a CBP Background Investigation