Bilingual Total Quality Specialist

Job Summary

Upholding quality standardization across all lines of business, the remote Bilingual Total Quality Specialist will maintain the health of the quality program by providing expert oversight, identifying performance gaps, and representing the team in cross-functional calibrations.

Key responsibilities

• Maintain the health and reliability of quality programs through standardization and consistent application of evaluation rubrics
• Evaluate and resolve high-complexity cases, focusing on root-cause identification and systemic resolution
• Oversee internal and external escalated transactions to ensure resolutions meet service-level agreements and quality benchmarks

Required qualifications

• Bilingual in Spanish
• 1+ years previous work experience in a healthcare environment and quality assurance
• 1+ years of experience demonstrating strong quantitative and analytical skills
• Experience coaching peers or auditors
• 1+ years experience working with data and Google Sheets