Bilingual Video Game Support Specialist

Job Summary

Supporting a popular video game franchise, the part-time Bilingual Video Game Support Specialist will provide email support via Zendesk, focusing on account troubleshooting and general inquiries while ensuring high-quality customer interactions in a remote environment.

Key responsibilities:

• Handle account and platform level tickets, providing troubleshooting and information on promotional opportunities
• Maintain productivity and quality standards by responding to a high volume of player inquiries
• Tag Zendesk tickets accurately for reporting and escalate issues when necessary

Required qualifications:

• Experience in customer support within a technology, e-commerce, or gaming company
• Previous email or online customer support experience, excluding call center work
• Familiarity with online ticketing systems, specifically Zendesk
• Strong writing skills that are customer-friendly and grammatically correct
• Bilingual proficiency in Japanese