Bilingual Vietnamese Member Services Coordinator

Job Summary

A company is looking for a Member Services Coordinator - Bilingual Vietnamese.

Key Responsibilities:

• Assist and respond to all Medicare members' requests, questions, and concerns in a timely and professional manner
• Function as a liaison/service coordinator between Central Health Medicare Plan, members, and contracted IPAs/providers
• Coordinate member enrollment and disenrollment outbound contact/research and maintenance of member files

Required Qualifications:

• High School diploma
• Bilingual and fluent in English and Vietnamese
• Previous experience in customer service preferred
• Computer skills including word processing and Excel
• Prior experience in a customer service environment and/or familiarity with the medical/healthcare industry is preferred but not required