Bilingual Vietnamese Member Services Coordinator

Location: Pacific Time

Compensation: Hourly

Staff Reviewed: Fri, Sep 08, 2023

This job expires in: 16 days

Job Category: Translation

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced, Senior Level, Executive Level

Job Summary

A company is looking for a Member Services Coordinator - Bilingual Vietnamese.

Key Responsibilities:

Assist and respond to all Medicare members' requests, questions, and concerns in a timely and professional manner
Function as a liaison/service coordinator between Central Health Medicare Plan, members, and contracted IPAs/providers
Coordinate member enrollment and disenrollment outbound contact/research and maintenance of member files

Required Qualifications:

High School diploma
Bilingual and fluent in English and Vietnamese
Previous experience in customer service preferred
Computer skills including word processing and Excel
Prior experience in a customer service environment and/or familiarity with the medical/healthcare industry is preferred but not required

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