Bilingual Weekend Intake Coordinator

Job Summary

To support families in initiating their ABA journey, the part-time Bilingual Weekend Intake Coordinator will manage the intake process over the weekend, guiding families through insurance requirements and ensuring a smooth transition to care while working remotely.

Key responsibilities

• Guide families from initial inquiry through confirmed start of care, ensuring timely completion of required information and documents
• Navigate insurance complexities and coordinate benefit verification while communicating next steps clearly to families
• Serve as the trusted point of contact for families, explaining coverage, costs, and setting expectations around care readiness

Required qualifications

• Fluency in both Spanish and English
• Experience in customer service or intake coordination
• Strong organizational skills with a focus on follow-through
• Ability to navigate insurance requirements and communicate effectively
• Empathy and the ability to handle sensitive topics with clarity