Billing Advocate

Job Summary

Providing specialized case management and advocacy, the full-time Billing Advocate will manage a member caseload remotely, assisting with balance bill issues and coordinating timely issue resolution while promoting a positive member experience.

Key responsibilities

• Manage assigned member caseload through a high-touch advocacy model, focusing on enhancing the member experience
• Coordinate internal and external issue resolution, acting as the primary point of contact for member inquiries and concerns
• Facilitate communication among members, clients, and legal representatives while maintaining accurate documentation throughout the process

Required qualifications

• High School Diploma or GED
• Bachelor's Degree
• Experience in client-focused solutions, preferably in billing, insurance, healthcare, or legal environments
• Strong knowledge of HIPAA regulations
• Proficiency in Microsoft Outlook, Word, and Excel