Billing Advocate
Job Summary
Investigating and resolving consumer and commercial billing issues, the full-time Billing Advocate will negotiate settlements, document complaints, and present resolution options to customers in a remote setting.
Key responsibilities
- Investigate and analyze billing issues and complaints from consumers and businesses
- Negotiate and authorize billing settlements within established limits
- Document and report on billing issues while presenting resolution options to customers
Required qualifications
- Experience in billing or customer service roles
- Strong analytical and negotiation skills
- Ability to work independently in a remote environment
- Familiarity with billing software and systems
- High school diploma or equivalent; further education in finance or business is a plus
Complete Job Description
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