Billing and Claims Specialist

Job Summary

A company is looking for a Billing and Claims Associate to join their Customer Support team.

Key Responsibilities

• Educate clients on billing and claims procedures and address escalated inquiries with empathy and accuracy
• Contribute to process improvement initiatives and collaborate with internal stakeholders on billing-related projects
• Provide exceptional client service and maintain communication with team members and supervisors

Required Qualifications

• 2+ years of experience in health insurance claims or support environment
• Knowledge of Behavioral Health terminology and insurance benefits
• Understanding of PHI and HIPAA guidelines
• Familiarity with payor portals and healthcare clearinghouses
• High School diploma or equivalent; a 4-year college degree is a plus