Billing and Customer Resolution Specialist

Job Summary

A company is looking for a Billing / Customer Resolution Specialist to manage customer inquiries and billing-related matters.

Key Responsibilities

• Respond to customer inquiries and resolve non-technical issues within 24 hours
• Manage billing and subscription processes, including cancellations, refunds, and payment updates
• Monitor disputes and chargebacks, implementing prevention strategies and tracking outcomes

Required Qualifications

• Minimum 1 year of experience in billing, refunds, or payment processing
• Experience working independently and managing a ticket queue
• Comfort navigating SaaS platforms such as Stripe and Zendesk
• Reliable availability during agreed US business hours
• Ability to meet KPIs related to response and resolution times