Billing and Customer Resolution Specialist

Job Summary

A company is looking for a Billing / Customer Resolution Specialist to manage customer inquiries and billing-related matters.

Key Responsibilities

• Provide Tier 1 customer support and resolve inquiries related to billing and account management
• Process billing actions including cancellations, refunds, and subscription management
• Monitor disputes and chargebacks, implementing prevention strategies and tracking outcomes

Required Qualifications

• Minimum 1 year of experience in billing, refunds, cancellations, or payment processing
• Experience managing a ticket queue and working independently
• Comfort with SaaS platforms such as Stripe, Zendesk, and Supabase
• Reliable availability during agreed US business hours
• Ability to meet KPIs related to response and resolution times