Billing and Payments Specialist

Job Summary

A company is looking for a Billing & Payments Specialist.

Key Responsibilities

• Serve as the billing and payments expert within the Customer Success organization
• Lead complex billing and payments engagements from initial assessment through resolution
• Document common billing scenarios and develop structured playbooks for high-risk situations

Required Qualifications

• 3+ years in a customer-facing specialist, solutions consultant, or technical support role, preferably in B2B SaaS
• Deep familiarity with billing and collection processes in accounting firms or professional services
• Experience with accounting platforms such as Karbon, Xero, or QuickBooks is advantageous
• Strong documentation instincts for creating reusable resources from resolved cases
• Ability to operate autonomously and confidently in a specialized domain