Billing Auditor

Job Summary

To support the team remotely, the Worksite Billing Auditor I will manage incoming calls and emails from agency offices and policyholders, research billing inquiries, and assist clients with their invoices.

Key responsibilities

• Communicate and explain account information and billing statements to customers
• Research miscellaneous issues from accounts and agencies while maintaining high-quality customer service
• Participate in phone rotation and respond to emails and inquiries in a timely manner

Required qualifications

• 1+ years of call center experience preferred
• 2+ years of customer service experience preferred
• High school diploma or GED
• Bilingual (Spanish/English) is a plus
• Insurance experience is a plus