Billing Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist- Billing.

Key Responsibilities

• Act as a billing liaison between clients and the company, resolving customer queries via phone and email
• Follow up on returned claims and keep clients informed of billing and payment status
• Collaborate with internal teams to troubleshoot issues related to client accounts and improve the client/provider experience

Required Qualifications

• 1+ years experience in healthcare billing customer service
• Experience in healthcare and/or medical billing is a plus
• Familiarity with bank reconciliation, payment posting, and understanding EOBs is helpful
• Experience with Zendesk, Salesforce, and/or JIRA is a plus
• Ability to work on a scheduled shift and holidays