Billing Customer Service Agent

Job Summary

A company is looking for a Customer Service Agent - Billing.

Key Responsibilities

• Process and manage billing information with accuracy and efficiency
• Review billing transactions to ensure completeness and correctness
• Respond to customer inquiries regarding billing, account statements, and charges

Required Qualifications

• 2-3 years of experience in billing, preferably in a BPO or customer service environment
• Proficiency in Zendesk
• Ability to quickly learn and adapt to new systems and processes
• Strong analytical skills to identify and resolve billing discrepancies
• Capability to work autonomously while managing complex processes efficiently