Billing Customer Service Coordinator

Job Summary

To manage escalated patient billing disputes and concerns, the full-time Billing Customer Service Coordinator will coordinate with internal departments, vendors, and payors while monitoring billing processes and ensuring accurate billing to patients in a telecommuting environment.

Key responsibilities

• Investigate and resolve escalated billing issues, coordinating with various stakeholders to identify root causes and recommend adjustments
• Monitor billing transactions to ensure accuracy and integrity of the revenue cycle, educating responsible parties on billing and payment options
• Participate in relationship management activities, communicating effectively with guarantors, vendors, and internal departments to address concerns

Required qualifications

• Experience in patient financial services or billing coordination
• Proficient in handling escalated billing disputes and customer service interactions
• Knowledge of revenue cycle processes and billing regulations
• Ability to analyze billing trends and identify errors
• Familiarity with financial assistance programs and payment options