Billing Customer Service Representative

Job Summary

Providing compassionate support to patients, the full-time Billing Customer Service Representative will handle 50 to 70 calls daily, addressing billing inquiries and resolving complex healthcare concerns in a remote setting.

Key responsibilities

• Answer a high volume of calls regarding patient billing balances, payment plans, and general customer concerns
• Research and resolve complex billing issues while maintaining compliance with HIPAA regulations
• Navigate the Quest Billing System and maintain tracking logs of patient contacts

Required qualifications

• High School Diploma / GED (or higher)
• 2+ years of experience in a call center handling high volumes of inbound calls
• 2+ years of experience in a medical office or healthcare setting
• Knowledge of healthcare claims billing and eligibility processes
• Demonstrated ability to navigate and learn complex computer systems