Billing Customer Service Representative

Job Summary

Providing compassionate support to health care members, the full-time Billing Customer Service Representative will manage up to 70 calls daily, addressing billing inquiries and resolving complex issues while working remotely during assigned 9-hour shifts between 8:30 AM and 8:00 PM ET.

Key responsibilities

• Answer high-volume calls from patients, evaluating and responding to billing inquiries
• Research, troubleshoot, and resolve complex billing issues and customer complaints
• Maintain compliance with HIPAA regulations and document all patient interactions

Required qualifications

• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting resolving customer concerns
• Knowledge of healthcare claims billing and eligibility processes
• Proficient in translating complex healthcare terminology into understandable instructions
• Ability to work any assigned 9-hour shift between Monday and Friday