Billing Customer Service Representative

Job Summary

Providing compassionate support to patients, the full-time Billing Customer Service Representative will handle up to 70 calls daily, addressing billing inquiries and resolving complex healthcare concerns in a remote setting.

Key responsibilities

• Answer a high volume of calls, evaluating and responding to all aspects of billing inquiries
• Research, troubleshoot, and resolve complex billing issues and customer complaints
• Maintain compliance with HIPAA regulations while navigating the billing system and logging patient contacts

Required qualifications

• 1+ years of experience in a call center managing high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting addressing customer health care concerns
• Knowledge of healthcare claims billing and eligibility processes
• Proficient in translating complex healthcare jargon into understandable instructions for customers
• High school diploma or GED required