Billing Customer Service Representative
Job Summary
Providing exceptional customer support in a remote full-time capacity, the Billing Customer Service Representative will handle high-volume calls related to billing inquiries, process daily updates, and assist with billing projects while maintaining confidentiality and professionalism.
Key responsibilities
- Manage inbound and outbound customer calls regarding billing questions and invoice requests
- Ensure customer confidentiality while delivering sensitive health information with empathy
- Process daily incoming billing data updates and assist with high-volume billing projects as needed
Required qualifications
- Minimum of 2 years of customer service experience in a healthcare-related field
- Proficient knowledge of billing, finance, and eligibility processes
- High school diploma or GED (or higher) required
- Ability to work any eight-hour shift between Monday and Friday, from 8:30 AM to 8:00 PM ET
- Strong digital skills, including proficiency in Outlook and Excel
Complete Job Description
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