Billing Customer Service Representative

Job Summary

Providing compassionate support to callers, the full-time Billing Customer Service Representative will assist up to 70 patients daily with billing inquiries, resolve complex issues, and navigate the Quest Billing System while working remotely during assigned hours between 8:30 AM and 8:00 PM ET.

Key responsibilities

• Answer a high volume of calls, evaluating and responding to billing inquiries with clear, understandable information
• Research and resolve complex billing issues and customer complaints, ensuring full resolution
• Maintain compliance with HIPAA regulations and keep a log of all patient contacts

Required qualifications

• 1+ years of experience in a call center handling high volumes of inbound calls
• 1+ years of experience in a medical office or healthcare setting addressing customer concerns
• Knowledge of healthcare claims billing and eligibility processes
• Proficient in translating complex healthcare jargon into simple instructions
• Ability to work any nine-hour shift between Monday and Friday from 8:30 AM to 8:00 PM ET