Billing Customer Service Representative

Job Summary

A company is looking for a Billing Customer Service Representative for a national remote position.

Key Responsibilities:

• Answer a high volume of calls from patients regarding patient bill balances, payment plans, and general customer concerns
• Process adjustments, refunds, and transfer bills
• Research, troubleshoot, and resolve complex billing issues and customer complaints

Required Qualifications:

• High school diploma / GED
• 1+ years of customer service experience or experience in a medical office, health care, call-center, or office setting analyzing and solving customer problems
• Familiarity with computer and Windows PCs
• Ability to work a set 8-hour shift between the hours of 9:30am and 6:00pm EST