Billing Customer Service Specialist

Job Summary

A company is looking for a Billing Customer Service/Data Entry professional.

Key Responsibilities

• Perform data entry, handle utility outreach, resolve billing inquiries, and manage payment escalations
• Provide customer support to internal teams and external customers with professionalism and empathy
• Audit workflows, identify improvement opportunities, and collaborate across departments to enhance operations

Required Qualifications

• 1-3 years of experience in customer-facing roles or operational support
• Ability to multitask in fast-paced environments and adapt to change
• Proficiency in Microsoft Excel, including pivot tables and vlookups
• Experience in cross-functional collaboration
• Proactive mindset with a focus on customer care