Billing Liaison Associate

Job Summary

To support customer needs, the full-time Billing Liaison Associate will verify insurance coverage, perform administrative tasks related to medical documentation, and communicate with various stakeholders in a hybrid or remote work environment.

Key responsibilities

• Answer inquiries from customers, clerical staff, insurance companies, and physician offices
• Make outbound calls to gather necessary documentation for order reimbursement
• Verify customer benefits and submit authorizations to multi-state payers across various platforms

Required qualifications

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Preferred experience in reimbursement and/or billing and collections
• Familiarity with medical terminology and HCPCS/ICD-10 codes
• Proficiency in MS Office and ability to navigate multiple platforms