Billing Manager

Job Summary

Leading day-to-day billing operations, the full-time remote Billing Manager will manage a team focused on customer billing support, accounts receivable, collections, and dispute resolution while ensuring accurate and efficient billing processes.

Key responsibilities

• Manage and develop teams responsible for customer billing support and billing quality assurance
• Own the end-to-end order-to-cash billing process and serve as the primary contact for the billing platform partner
• Lead resolution of escalations and payment disputes while proactively identifying issues to enhance client experience

Required qualifications

• 5-7 years of experience in billing, accounts receivable, collections, or a related function, preferably in a SaaS or subscription business
• Experience managing teams and driving accountability against service levels and performance expectations
• Extremely detail-oriented with strong follow-through capabilities
• Comfortable working across billing systems, spreadsheets, and reporting tools
• Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is preferred but not required