Billing Member Services Specialist

Job Summary

Managing billing inquiries and account adjustments, the full-time Billing Member Services Specialist will review contract billing events, track billing issues, and respond to account-related questions while working remotely.

Key responsibilities

• Review contract billing events for accuracy and manage daily case reviews in the SFDC Case Management System
• Process new sales orders and manually correct invoices and credits as needed
• Fulfill member requests for account changes, ensuring compliance with confidentiality regulations

Required qualifications

• Associate's degree or equivalent combination of education and experience
• 5+ years of relevant professional-level work experience
• Advanced skills in MS Office (Outlook, Excel, Word)
• Experience with accounting software systems such as Salesforce and Sage Intacct
• Ability to identify process improvement opportunities